OUR RETURN POLICY
Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden Europe you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered.
We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.
Did you place your order on or after 14-05-2024? Follow the steps below:
1. Go to https://stevemadden-scan.returnista.com/ and follow the steps to register your return. You will find your order number in the order confirmation email. Your order number always starts with STEV, followed by numbers. After you have registered your return, you will receive the return label. Please fill out the reason for return on the packing slip and attach the packing slip to your order.
2. Carefully pack your return in the original packaging and protective paper. Don’t forget to add this packaging slip to the box. Follow the instructions of the courier/print and stick the return label on your package and take it to your local postal service.
3. Keep your proof of postage. Return shipping costs are non-refundable.
4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be issued to your original payment method. You will receive a confirmation per email.
Did you place your order before 14-05-2024? Follow the steps below:
1. Fill out the reason for return on the packing slip.
2. Carefully pack your return. Shoes must be returned in the original shoe box. Add the packing slip to the package.
3. Write the return address on your package and take it to your local postal service. Pay for the return label and keep your
proof of postage. Return shipping costs are non-refundable.
4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be
issued to your original payment method.Return address
Steve Madden - DSV Solutions NL
Transportweg 7
7041 KK s-Heerenberg
The Netherlands
We unfortunately can't provide any pre-printed return labels since the customer is liable for the return costs at our webshop.
Return conditions
Return your order in the original packaging (box), please make sure your return is well packed.
Cards, stickers or other tags may not be removed.
Please add the packing slip and fill out the return reason code on the return form on your packing slip
We can only accept returns from orders made on stevemadden.dk. Any Steve Madden products purchased from other retailers must be returned where purchased.
Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to add pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!
You can contact our customer service by email: customersupport@stevemadden.eu
We can't accept returns that are worn, damaged, or that doesn't comply to the conditions above.
WHO PAYS FOR THE RETURN COSTS?
As a customer, you will be liable for the return costs. You can return your order with a logistic company of your own choice. The return costs will vary, depending on the country you're returning your order from. Please make note that all returns must be send back to our warehouse in the Netherlands. Unfortunately, it isn't possible to return your order in store.
WHEN CAN I EXPECT MY REFUND?
The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 working days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order so please check this payment method.
ATTENTION: Keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can't start an investigation for your missing return. This means that we can't process the refund in the case of a missing return without a valid proof of return.
IS IT POSSIBLE TO EXCHANGE AN ARTICLE?
No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want to receive.
WILL THE SHIPPING COSTS BE REFUNDED IF I RETURN MY ORDER?
Have you paid shipping costs and did you return your entire order? Then the shipping costs will be fully refunded. If you have paid shipping costs and returned part of the order, the shipping costs will not be refunded.
You will receive a return confirmation by email after your return has been processed in our warehouse. This will contain the exact amount that will be refunded.
Please make note that this is about the shipping costs from warehouse to your shipping address and not the return costs.
